Return & Refund Policy

Returns

You may request a return within 14 days after delivery. Contact us before sending anything back so we can provide return instructions and the approved return address.

Eligible wigs must be unused, unworn, unwashed, unstyled, and in their original packaging. Lace must remain uncut, and all tags, hygiene seals, accessories, and the included wig cap must be intact.

Hygiene and non-returnable items

For hygiene reasons, worn, altered, washed, styled, scented, damaged, or unsealed wigs cannot be returned where permitted by law. Custom-made, personalized, clearance, and gift-card purchases are also non-returnable unless defective. Nothing in this policy limits rights that cannot legally be excluded in your country.

Damaged or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery and include your order number plus clear photos of the item, packaging, and shipping label.

Return shipping

Customers are responsible for return shipping unless we sent an incorrect or defective item. Original shipping and paid express fees are non-refundable. Use a tracked service; we are not responsible for untracked returns that do not reach us.

Refunds

After the return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Your bank or payment provider may take 5–10 business days to post the refund.

Cancellations and exchanges

Contact us as soon as possible if you need to cancel. Orders cannot be cancelled after dispatch, and hand-tied or personalized items might not be cancellable after production begins. For a different color or style, return the eligible item and place a new order.

Contact

Email us at info@kwwig.store.